Delivery details & policy


Freight Policy

As our goodwill to you, and to remain as competitive as possible, Drumsafe usually only charges freight at cost. Prices quoted on our webstore make allowance for freight, based on A) the postcode you provide when you first enter the webstore, or B) for some items the nearest capital city. If you require delivery to multiple sites or to a different postcode area, we reserve the right to make modifications to the price if necessary. Goods shall be at the purchasers risk from date of delivery.

Returns Policy

If you are not 100% satisfied with your purchase, simply call us within 14 days from the date on the relevant invoice. We will arrange collection and if products are in original sale condition, replace your order or refund you in full. We will always be glad to pay freight where the error is ours, or where products are faulty. Understandably, special orders such as capital equipment, non-stocked or custom items can only be replaced if the error is ours, and a restocking fee may be applied anywhere between 15%-35% depending on the circumstances. Any returns for credit must be authorised by Drumsafe and a credit authorisation number obtained.

Payment policy

Your invoice will arrive with your goods, unless otherwise advised.

Payment must be processed in full prior to release of goods. For all orders paid for by card, the complete order value will be processed in one single transaction, to save additional card fees associated with multiple transaction processes. There is a minimum purchase of just $50 (exclusive of GST). Products purchased from Drumsafe remain the property of Drumsafe until the invoices in which the goods were bought are paid in full.

Retention of Title Clause

All goods invoiced and delivered remain the property of Drumsafe; until payment in full has been received by Drumsafe. Drumsafe may at any time without notice retake possession of goods. The buyer is not however, entitled to return the goods without prior written agreement from Drumsafe.

Privacy Policy

On December 21st 2001 the federal government’s national privacy principles came into effect to protect individuals from having their personal information misused by organisations. The legislation covers the collection of information from consumers from December 21st onwards. If you would like more information on this legislation go to The information that Drumsafe collects is generally of a business nature and does not usually contain personal information. Even so, the information that we do collect will not be sold, rented or traded to third parties. Drumsafe uses information gathered to keep customers up to date with new products, offers and prices that are available. These offers may be based on information you have provided and on your history with us as a customer. If at any time you would like to be excluded from Drumsafe mailings you can contact us on

Privacy Policy Information Acknowledgement and Consent: 
To: Drumsafe

Notice and acknowledgment that credit information may be given to a Credit Reporting Agency.

I/We understand that under the Privacy Act 1988 Section 18E(c) allows you to give a credit reporting agency certain personal information about me/us which I authorise you to do. The information, which may be given, is covered by Section 18E(1) of the Act.

Authority to Obtain Credit information:

I/We authorise you to obtain from a credit reporting agency:

  • a credit report containing personal information about me/us for the purpose of assessing an application by me/us or my/our company/firm for commercial credit.
  • other information relating to my/our commercial credit activities.
  • credit report containing personal information about me/us for the purpose of the collection of overdue payments in respect of commercial credit which you have provided me/us or my/our company/firm.

Authority to Exchange information with other credit providers:

I/we authorise you to give to and obtain from

  • If it is considered relevant to assessing my/our application for commercial credit, I/we agree to you obtaining from a credit reporting agency a credit report containing both personal and commercial credit information.
  • Information about my/our personal or commercial credit arrangements which can include information about my/ our credit worthiness, credit standing. Credit history or credit capacity that credit providers are allowed to give and receive from each other under the Privacy Act 1988 and information may be given and used for the purposes that may include the following:
  • To assess an application by me/us for commercial credit.
  • To assist me/us avoid defaulting on my/our credit obligations
  • To notify other credit providers of a default by menus
  • To assess my/our credit worthiness and
  • To assess my/our position if I/we fall into arrears.

By proceeding with your application you are confirming you have read, understood and accept our Terms and conditions and give the consent as required above.